Inside Cargobot: How Real-Time Updates Keep You Continually Informed

Posted by Fernando Correa ● Dec 29, 2021 8:00:00 AM

Each month we're taking you into the cockpit of Cargobot to see how it finds new ways to connect shippers and carriers across the United States.

This month, we're showing you how Cargobot’s real-time updates allow users to follow a load from the time it leaves to the moment it gets to the client. This isn't your standard updating system, either! Discover how Cargobot's meaningful data collection and analysis provide useful information to make smarter decisions in real-time. 

We sat down with Carlos Quintero, a Shipper Representative at the company to get all the behind-the-scenes details.

Q: Why it is important for shippers to access real-time updates about their loads instead of just settling for incremental check-ins?

A: "It helps to save time and also to improve operations stability - especially in terms of scheduling."


Q: Walk us through how Cargobot’s notifications system works.

A: "We have automatic emails which are sent to the client when the location is updated by the carrier. Additionally, Shipper reps (like myself) send out manual emails that contain important documentation related to the load (BOL - Lumper - POD...etc)."


Q: Why is the documentation feature so critical to providing useful real-time updates?

A: "That’s a great plus we offer to clients! With easily-accessible documentation, our (the shipper or the client) can know in real-time if the right product was shipped or not BEFORE it arrives at its destination. Users also gain the benefit of knowing if everything was received or if there is any rejection. Our system gives more opportunities to fix errors as they occur or to solve situations really fast!"

Q: When incidents do occur, what type of support does Cargobot offer to shippers?

A: "We support the client during the whole process! We establish contact with the insurance companies as needed, with the carrier, and we stay in contact with anyone until an issue is resolved. That way the client doesn't have to take care of the details that can take a long time to resolve."


How Shippers Track Freight

Ready to Partner With Cargobot? Get Started Today!

Cargobot is an organization focused on connecting shippers with certified nationwide carriers across the United States. The easy-to-use platform allows clients to find top-quality drivers at the best rates without the need for a middle man. Cargobot offers real-time tracking, electronic document storage, and around-the-clock support.

Our team of experts is ready to quote your load today! We'll respond to you in a timely manner. Simply choose what type of load you would like to move. Just fill out our contact form to get started!

Learn more by visiting the Cargoblog and stay tuned with the latest industry happenings. You can also download the app on Android or iOS.


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Topics: Shippers